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Archive | conversational AI

M4 Comm Five Customer Experience Trends to Drive Value in 2023

Five Customer Experience Trends to Drive Value in 2023

by Sue Duris in Customer Experience, Customer Experience Trends 0
Welcome to M4 Communications' Five Customer Experience Trends to Drive Value in 2023. Before we dive into this year's trends, let's review the state of Customer Experience from last year. EPSON scanner image State of CX in 2022 2022 was all about deterioration of customer trust. There was a stat a few years ago that [...]
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