Skip to content
  • Home
  • About
  • The Holy Trinity of Growth
  • Solutions
  • Speaking
  • Insights
  • Work With Us
  • Contact Us
M4 Communications

Archive | kpi

build a CX dashboard

How to Build a CX Dashboard That Drives Results

by Sue Duris in Customer Experience, Metrics 28
Improving your customer experience (CX) requires more than just listening to your customers. You must understand your data and what is behind the numbers before you can take action to optimize the CX. The old management adage, you can't manage what you don't measure, applies very well here. In a 2016 study conducted by Forrester, [...]
Share
Tweet6
Share
6 Shares
Continue Reading

Subscribe / Connect

Sign up for email updates to receive the latest insights and news direct to your inbox. Your privacy is important to us so we will never SPAM you or share your email information.

© 2025 M4 Communications. All Rights Reserved.

info@m4comm.com