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Archive | Customer Service

M4-social-customer-service

Social Customer Service is Vital to a Better Customer Experience

by Sue Duris in Customer Experience, Customer Service 2
Last month, I had an unpleasant experience with a fairly large brand. I contacted the brand on Twitter. While the brand responded to me in less than an hour, it wanted me to call into customer service. But wait a minute. Didn't I just reach the brand? Didn't I just contact them for help? Why [...]
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