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Archive | customer centricity

M4 brand self entitlement man

How To Get Beyond the Brand Self-Entitlement Problem

by Sue Duris in Customer Centricity, Customer Experience, Growth 0
I had a wonderful time in October participating as ICMI's first guest on it's new show, First Friday Fireside Chat. You guessed it - the show is on the first Friday of each month on Facebook. The show covers all things customer service and beyond. We talked about customer experience (CX). I was asked about [...]
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