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Archive | customer engagement

voice of the customer success

Listen Up! Five Keys To Driving Voice of the Customer Success

by Sue Duris in Customer Experience, Voice of the Customer 0
I remember a host of a podcast I was the guest on late last year asking me how I could gauge what a great customer experience was. I said that the key to finding out how good your customer experience is is to ask your customers. We are now in an age where companies compete [...]
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