Culture Archives - M4 Communications

Five Customer Experience Trends to Watch for in 2022

by Sue Duris in Culture, Customer Centricity, Customer Experience, Customer Experience Trends, Customer Journey, Employee Engagement, Employee Experience, Growth, Voice of the Customer 0

Welcome to M4 Communications' Five Customer Experience Trends to Watch for in 2022. As we normally do before we dive into this year's trends, we take a look at the state of Customer Experience last year. EPSON scanner image State of CX in 2021 2021 was about issues in the supply chain. The only thing [...]

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How To Treat Each Day Like It’s CX Day

by Sue Duris in Culture, Customer Experience, Employee Engagement 0

The 6th annual CX Day is on Tuesday, October 2, 2018. CX Day, a Customer Experience Professionals Association (CXPA) initiative, is celebrated across the world on the first Tuesday of October. The day is an opportunity to recognize the professionals and companies that make great CX happen. There are online events like webinars, twitter chats, and [...]

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