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Archive | CXChat

M4 confidence question

The Confidence Question – Do We Really Need Another Metric?

by Sue Duris in Analytics, Customer Experience, Metrics, net promoter score 0
I had a boss years ago who had a fetish for change. He wanted to change things that in his mind weren't working. There's no problem with change. Change is good. It's good to clear out the old to make way for the new. In fact, this is an idiom that Steve Jobs used on [...]
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