a group of colleagues of different ethnicities sitting around a table collaborating

Inclusive CX: Beyond Representation to Transformation – Your 2026 Readiness Guide

by Sue Duris in Customer Experience, Inclusive Customer Experience 0
One of the things that brought me great fulfilment this year was to serve as Chair of the Inclusive CX Committee (formerly the Diversity Advancement Committee) at the CXPA. As my term comes to a close this December, I find myself reflecting on the evolution our thinking has undergone throughout 2025. The name change wasn't [...]
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how diversity and inclusion drive employee engagement

How Diversity and Inclusion Drive Employee Engagement

by Sue Duris in Diversity, Diversity, Diversity and Inclusion, Gender Equality, Inclusion 0
While I write and speak about customer experience, I write and speak about diversity and inclusion, too. One thing is clear. Diversity and Inclusion is a business issue and it is linked to Employee Engagement. In fact, diversity and inclusion drive employee engagement. Let's look at some data points. The Numbers Have It Gender-diverse companies are [...]
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