Five Customer Experience Trends to Drive Value in 2025

Welcome to M4 Communications' Five Customer Experience Trends to Drive Value in 2025. Before we dive into this year's trends, I want to start with a story. I recently had a similar experience to the scenario below. I tried many times to connect to a live agent, it was painful, and after a multitude of [...]
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how diversity and inclusion drive employee engagement

How Diversity and Inclusion Drive Employee Engagement

While I write and speak about customer experience, I write and speak about diversity and inclusion, too. One thing is clear. Diversity and Inclusion is a business issue and it is linked to Employee Engagement. In fact, diversity and inclusion drive employee engagement. Let's look at some data points. The Numbers Have It —Gender-diverse companies are [...]
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