Inclusion Archives

Five Customer Experience Trends to Drive Value in 2025

by Sue Duris in Accessibility, Artificial Intelligence, Chief Customer Officer, Chief Marketing Officer, Contact Center, Customer Experience, Emotion, Employee Experience, Inclusion, Marketing 0

Welcome to M4 Communications' Five Customer Experience Trends to Drive Value in 2025. Before we dive into the Five Customer Experience Trends to Drive Value in 2025, I want to start with a story. I recently had a similar experience to the scenario below. I tried many times to connect to a live agent, it [...]

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How Diversity and Inclusion Drive Employee Engagement

by Sue Duris in Diversity, Diversity, Diversity and Inclusion, Gender Equality, Inclusion 0

While I write and speak about customer experience, I write and speak about diversity and inclusion, too. One thing is clear. Diversity and Inclusion is a business issue and it is linked to Employee Engagement. In fact, diversity and inclusion drive employee engagement. Let's look at some data points. The Numbers Have It Gender-diverse companies are [...]

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