While I write and speak about customer experience, I write and speak about diversity and inclusion, too. One thing is clear. Diversity and Inclusion is a business issue and it is linked to Employee Engagement. In fact, diversity and inclusion drive employee engagement. Let's look at some data points. The Numbers Have It Gender-diverse companies are [...]
Thanksgiving is this Thursday in the US and it's a time for reflecting on who and what we are thankful for in our lives, and hopefully expressing that gratitude somehow, in some way. We have similar events to thank our customers such as National Customer Service Week (first full week of October) and [...]
CXDay celebration is on October 3, 2017. It's a time to celebrate customers and a time to reflect over the past year and realize just how far we've come. We've come quite a long way since the first CXDay in 2013: -Customer Experience (CX) is now a top priority for many companies, according to recent [...]
