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Archive | customer service

top-5-customer-experience-trends-for-2018

The Top 5 Customer Experience Trends for 2018 Success

by Sue Duris in Customer Experience 0
Before starting to write about customer experience trends for 2018, I wanted to get a lay of the land. I love when I hear more executives say customer experience is crucial to their company's business strategy. In 2015, Accenture reported that 41% of respondents it interviewed said that customer experience was critically important to its [...]
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Social Customer Service is Vital to a Better Customer Experience

by Sue Duris in Customer Experience, Customer Service 2
Last month, I had an unpleasant experience with a fairly large brand. I contacted the brand on Twitter. While the brand responded to me in less than an hour, it wanted me to call into customer service. But wait a minute. Didn't I just reach the brand? Didn't I just contact them for help? Why [...]
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