Artificial Intelligence Archives

Five Customer Experience Trends to Drive Value in 2025

by Sue Duris in Accessibility, Artificial Intelligence, Chief Customer Officer, Chief Marketing Officer, Contact Center, Customer Experience, Emotion, Employee Experience, Inclusion, Marketing 0

Welcome to M4 Communications' Five Customer Experience Trends to Drive Value in 2025. Before we dive into this year's trends, I want to start with a story. I recently had a similar experience to the scenario below. I tried many times to connect to a live agent, it was painful, and after a multitude of [...]

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