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Archive | omnichannel

M4 five key customer experience trends for 2019

Five Key Customer Experience Trends for 2019 to Watch

by Sue Duris in Customer Experience, Customer Experience Trends 0
I love this time of year. It's the time of year we reflect on the journey we've taken and the journey we've yet to take. It's also when we hear many prognostications on predictions and trends. So before I provide you with the key customer experience trends for 2019 - which has become an annual [...]
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top-5-customer-experience-trends-for-2018

The Top 5 Customer Experience Trends for 2018 Success

by Sue Duris in Customer Experience 0
Before starting to write about customer experience trends for 2018, I wanted to get a lay of the land. I love when I hear more executives say customer experience is crucial to their company's business strategy. In 2015, Accenture reported that 41% of respondents it interviewed said that customer experience was critically important to its [...]
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