contact center Archives

Five Customer Experience Trends to Drive Value in 2025

by Sue Duris in Accessibility, Artificial Intelligence, Chief Customer Officer, Chief Marketing Officer, Contact Center, Customer Experience, Emotion, Employee Experience, Inclusion, Marketing 0

Welcome to M4 Communications' Five Customer Experience Trends to Drive Value in 2025. Before we dive into the Five Customer Experience Trends to Drive Value in 2025, I want to start with a story. I recently had a similar experience to the scenario below. I tried many times to connect to a live agent, it [...]

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Five Customer Experience Trends to Watch for in 2021

by Sue Duris in Customer Experience Management, Customer Experience Trends, Customer Journey, Employee Engagement, Employee Experience, Marketing 0

Welcome to M4 Communications' Five Customer Experience Trends to Watch for in 2021. Before we dive into what's in store for this year, let's take a look at the state of Customer Experience. If we were at the beginning of 2020, no one could have predicted how upside-down, sideways, diagonal our lives would become at [...]

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