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Five Customer Experience Trends for 2020 To Watch

by Sue Duris in Analytics, Customer Experience, Customer Experience Trends, Employee Engagement, Employee Experience, Measurement 0

Welcome to M4 Communications' Five Customer Experience Trends for 2020 To Watch. This has become an annual event here at M4. But before we dive in, let's take a look at where we are with Customer Experience. The Current State of Customer Experience So, where are we with Customer Experience (CX)? The answer to the [...]

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The Top 5 Customer Experience Trends for 2018 Success

by Sue Duris in Customer Experience 0

Before starting to write about customer experience trends for 2018, I wanted to get a lay of the land. I love when I hear more executives say customer experience is crucial to their company's business strategy. In 2015, Accenture reported that 41% of respondents it interviewed said that customer experience was critically important to its [...]

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